Why repair your device?
Our lives are saturated with technology that seems to advance and become more sophisticated every day. Our daily activities are filled with various devices that aim to make more efficient every function we perform. From socializing, to working, to shopping, to learning, to navigating, screens are inseparable from our hands, ears and eyes. Yet, these newer and more powerful devices, such as phones and tablets, are becoming more expensive not only to purchase, but to maintain and protect. No longer does it make economic sense to throw away broken devices to buy new ones. Over the past five years many technology companies have emerged to offer an alternative: device repair.
What has Wisp seen in the repair field?
Today, there exists a large, faceless sea of “i-whatevers” and “device doctors” and “nerd patrols” that tout specializing in device repair. In reality they are able to perform simple, common repairs for one or two types of devices such as iPhones or laptops. Having worked for and talked to many of these companies, some disheartening patterns have become clear. Our competitors’ goals are to make the most money by using the cheapest, lowest quality parts and the cheapest, least-skilled labor. Many companies that claim to use original, also known as OEM parts probably could not prove it if asked to, and much of their staff is a revolving door of low-skilled high school and college students who just need temporary jobs. Often, the store owners have very little knowledge about their company’s services and rarely interact with the public. When properly calculated, many of these companies are charging as much as $120/hr for labor.