What: Customer Service Specialist/ Front Desk
Where: Harvey, LA
Expected Start Date: ASAP
Pay: $9/hr starting. Review after 90-day introductory period
Type: Part-time starting out (~30-35 hrs/week). Review after 90-day introductory period. Permanent position with opportunity to develop in title and responsibility as you grow with us. We’re looking for someone who’s in for the long-haul.
How: Submit resume and two professional references
Education/Experience: Consumer technology understanding (e.g. cell phones/tablets/computers/video game systems). Topical understanding preferred, but not a deal-breaker. Able to communicate with a wide range of people from different backgrounds through multiple mediums.
Background Check/ Drug Test: Yes/No
Responsibilities: see below
Join a team of owner-operators who pour their hearts and souls into crafting what’s best for our clients: repairs, research, support, or just a bit of advice to help someone make the choice that’s best for their needs. We want our clients to be empowered by knowledge and choice. We strive to make our service world-class.
We’re seeking a candidate who will become a crucial part of our team and everyday operations. We will train and provide resources to ensure your role as a customer service specialist is well prepared. Often you will be the first and last person a client interacts with, and your exceptional customer service is crucial to our service and growth. This is a position that will have opportunities for growth!
-Excellent observational memory to learn clients, processes, and electronic devices
-Personable and warm communication
-Comfort interacting with clients from diverse set of backgrounds
-Ability to learn and translate industry jargon into accessible concepts for clients
-In good general health and can lift and transport desktop computers that can weigh as much as 35+ lbs.
-Able to multitask efficiently and flexibly
-Excellent written communication
-Checking in/out personal devices for clients through POS
-Completing transactions through POS
-Answering phones and responding to questions from clients and prospective clients
-Collaborating with owners/employees for information about client accounts and repairs in progress
-Giving repair completion reminders to clients with delayed pick-ups
-Sorting, noting, and packing electronic components for recycling
-Noting front of house inventory and communicating low stock/ client requests
-Strategic upselling for accessories and client needs
-Testing devices for reconditioning