We hear and see it over and over again from our competitors: "we only use the highest quality parts" or "our parts are A+++" or "our parts are OEM" and so on. We ourselves make a similar claim: only the highest parts available. For a repair as common as a cracked iPhone and iPad screen, it's critical that Wisp finds and maintains parts that deliver the highest functionality with the lowest defect rate. It's doubly important to be trained to install them properly.
Given all of these claims, a simple question is raised: what contributes to a "good" part? In particular, a "good" iPhone or iPad screen assembly.
If you call around to multiple phone, tablet, and computer repair shops such as Wisp around New Orleans, the Westbank or Eastbank, I encourage you to ask, "What is the quality of your iPhone screen?" Often, the employee will say "A[insert number of pluses here]" or "OEM" or "original." I'll say too, if you ask them "what does that mean?" or "what features make the part that quality?" they'll likely have no idea what to tell you. Some will even become offended, annoyed, or suspicious. How do we know? We've called!
It's not the shops' fault, really. Most of them are just repeating what they're told by their part suppliers. However, we at Wisp don't accept the implied "just trust us" from either repair shops or part suppliers. We're a bit different, if not a bit fanatical about our quality control. And trying to fit all of this information into a single prospective client phone call has it's own set of challenges (i.e. it's just about impossible).
Wisp in Harvey, LA has sampled over 30 iPhone and iPad part suppliers locally, nationally and internationally, to find the best in part quality, pricing, consistency, business partner quality, and shipping speed.
Many people are surprised to find that there isn't just one kind of part that everybody has access to. In fact, Apple almost never sells their parts directly. We call parts that come from Foxconn, Apple's contracted factory, "original" and "OEM" (Original Equipment Manufacturer) interchangeably. Thus, it's almost impossible to obtain truly new and original parts; almost all available original parts are refurbished.
What exists in the market is hundreds of different factories in China producing many thousands of their own part recreations.
The range of quality is staggering and intimidating for the novice purchaser. The market looks like this: imagine if Rice Krispies not only had their name brand version, but there existed also 1000 generic brands of puffed rice cereal all on the same aisle. On top of this, imagine that 100 of these generic brands claimed to be the name brand at lower prices, but used low quality ingredients. To complicate it further, the authentic Rice Krispies could only be purchased through special cereal agents who had access to the Kellogg's factory. And sometimes even those special supply lines only had access to expired branded cereal. Complicated, right? We've put hundreds of hours researching and interviewing suppliers, and the above example is just the tip of the iceberg. (It's also worth noting Wisp has no affiliation to Rice Krispies or to Kellogg's.)
We at Wisp know every feature that separates a bad quality generic part from a supreme quality original part. Overall, we inspect at least 20 different points of a particular part assembly to ensure the highest standard in performance. While we could write an entire book on every detail and quality, we'll instead list what makes Wisp's iPhone and iPad glass digitizer screens better than the rest around the Greater New Orleans area.
Wisp's iPhone and iPad screens are built to match OEM (Original Equipment Manufacturer) qualities:
- Wisp's screens use shatter-resistant tempered glass.
- Wisp's screens have special oleophobic and hydrophobic coatings. This means our screens are resistant to smudging and liquids will roll off instead of splattering on the screen. Generic parts will become much more dirty much more quickly, and just don't "feel right" to the touch. (see post picture for example)
- Wisp's screens use hand-glued frames to ensure the glass will not split from the plastic bezel. Generic parts have weak adhesive and frequently lift from the frame, especially in humid New Orleans.
- Wisp's iPhone screens use IPS LCDs. This means that the screen will be viewable, crisp, and color accurate from almost all angles of viewing.
- Wisp's iPhone screens use the original LED backlight to ensure even lighting with no bright spots on screen.
- Wisp's screens have even thickness to ensure proper fit in the phone chassis and that the home button sits flush with the top glass.
- Wisp's iPhone screens have 0 dead pixels. Even 1 dead pixel among a million on screen is considered defective by our standards.
- Wisp's iPad screens use the original adhesive and small pieces. The screen must seal tightly to prevent lifting and dust from entering. We have tested around 10 types of adhesive and have never seen another adhesive that works as well. We have never seen another shop use original adhesive.
- Wisp's screens use camera stabilizers and proximity sensor stabilizers as well as foam spacers on the connector cables. These ensure nothing inside the device will shift over time.
Add to these details that we refit and reshape the metal chassis for iPhones and iPads to accommodate the new screen. We have about 10 different tools and attachments to reshape the body of these devices. Finally, we are trained to make sure we reuse or replace every screw and metal bracket for reassembly.
Ultimately, finesse makes the difference between a "quick fix" and a proper repair.
Well, finesse and learning from a few thousand screen replacements.